1. Introduction

At CodeMaster, we want you to be completely satisfied with your purchase. We understand that sometimes a course may not meet your expectations or needs. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for purchases made on our website.

By purchasing courses or other products from CodeMaster, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all course purchases. If you are not satisfied with a course for any reason, you may request a full refund within 30 days of the purchase date.

To be eligible for a refund:

• The refund request must be made within 30 days of the original purchase date
• You must provide a reason for your refund request
• Your account must be in good standing

3. Refund Exclusions

Refunds may not be available in the following situations:

• Requests made after the 30-day refund period has expired
• Course bundles or packages may have specific refund terms that will be stated at the time of purchase
• If we detect fraudulent activity or abuse of our refund policy
• If you have downloaded a significant portion of the course content (more than 50% of lectures or course materials)
• Purchases made using promotional codes or discounts may be refunded as store credit or adjusted to reflect the actual amount paid

CodeMaster reserves the right to determine refund eligibility at our sole discretion.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your CodeMaster account
2. Navigate to your "Purchase History" or "My Courses" section
3. Locate the course you wish to request a refund for
4. Click on the "Request Refund" button or link
5. Complete the refund request form, including your reason for requesting a refund
6. Submit your request

Alternatively, you can contact our customer support team at [email protected] with your refund request, including your order number and the reason for your request.

5. Refund Processing

Once we receive your refund request, we will process it within 5-7 business days. After approval, the refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

If your refund is approved, you will receive an email confirmation. If your refund request is denied, we will provide an explanation for the denial.

6. Partial Refunds

In certain situations, we may offer partial refunds at our discretion. Factors that may result in a partial refund include:

• Significant course usage or completion
• Requests made close to the end of the 30-day refund period
• Special promotional pricing or bundle purchases

The amount of a partial refund will be determined on a case-by-case basis.

7. Cancellation of Access

When a refund is issued, your access to the course will be revoked immediately. Any course progress, certificates, or downloadable materials associated with the refunded course will no longer be available to you.

8. Technical Issues

If you are experiencing technical issues with a course, please contact our technical support team at [email protected] before requesting a refund. Many technical issues can be resolved, allowing you to continue enjoying the course.

If technical issues cannot be resolved within a reasonable timeframe, you may be eligible for a refund regardless of the 30-day policy, at our discretion.

9. Bulk Purchases and Enterprise Clients

For bulk purchases or enterprise clients, refund terms may differ from our standard policy. Custom refund terms will be outlined in the specific agreement between CodeMaster and the enterprise client.

10. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide by the modified policy.

11. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +44 674 628 6181
• By mail: 3 Hughes Unions, Grahamburgh, RM9 4UT, United Kingdom